Refund policy

Returns & Refunds

We will refund or replace any items that you are not completely satsified with, within 14 days of receipt as long as the goods are returned with their original packaging, have not been used and are in the condition they were when received. We will not be liable for the cost of shipping/handling returned goods, except where the goods are faulty. Please ask the Post Office for a free certificate of postage. Shipping charges are not refundable except where the goods are faulty. Please contact us before returning any goods at sales@madmolly.co.uk . Your statutory rights are not affected.

All of the toys that we sell have been carefully manufactured to the highest safety standards.

By displaying the CE standard mark, you can be assured that our toys have all been thoroughly tested for safety and that they all comply with BS 5665 and EN71 #1, 2 and 3.

Only non-toxic paint and natural fibre materials have been used, and strict attention to detail has been observed at all times. We have included guidance on the suitable age range to accompany each of our toys, making sure that any items containing small parts are clearly labelled as unsuitable for very young children and babies.

Distance Selling Directive

The European Union has issued the Distance Selling Directive which applies to business-to-customer contracts and is intended to protect online shoppers and provide a level playing field on which businesses can compete. We fully conform to this directive, but would like to briefly state the key-points of your rights as a consumer. We must provide: 

you with our name and address

MadMolly, Unit 2B, Sugarswell Business Park, Shenington, Oxon, OX15 6HW. Tel +44 (0)1295 688286, sales@madmolly.co.uk

you with the main characteristics of the goods

Every item we offer has a full listing of contents and an image. 
you with the price including all taxes

All items on offer are clearly priced in GBP sterling. All prices include VAT where applicable. 

Information on delivery time and costs

Delivery information is clearly stated in our Delivery Policy. 

On receipt of your order, we will send you an email containing all the above information. 

Written details of how to cancel the contract

You can cancel an order (providing it has not already been despatched*) by telephoning +44 (0)1295 688286 or emailing us at sales@madmolly.co.uk. We will refund your credit/debit card within 2 working days. *If your order has already been despatched you may return it in accordance with our Returns Policy. 

An address for consumer complaints

MadMolly, Unit 2B, Sugarswell Business Park, Shenington, Oxon, OX15 6HW. Tel +44 (0)1295 688286, sales@madmolly.co.uk

 

VAT Number: GB 945 4907 91
Company Number: 6434567 (MadMolly Trading Limited)